1. Introduction
These Terms and Conditions govern the sale and purchase of products supplied by Derma Supply UK Ltd ("we", "us", or "our") through this website or any associated Partner Storefront.
By placing an order, you agree to be bound by these Terms. Your statutory rights under UK consumer law remain unaffected.
2. Role of Partner Storefronts
Some websites operated under our network are branded as Partner Storefronts.
These storefronts are independently managed by professional academies, educators, or partners who promote our products and may earn commission on resulting sales.
All products, payments, shipping, invoicing, and customer service are provided solely by Derma Supply UK Ltd.
Partner Storefronts are marketing and educational partners — not the seller of record or a legal contracting party in any sale.
Text Messaging and WhatsApp Service
By opting in you agree to receive recurring automated promotional and personalized marketing text messages from FillerFace at the number provided. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Consent is not a condition of purchase.
3. Age and Professional Responsibility
You confirm that you are at least 18 years old.
By purchasing professional-use products, you confirm that you are a qualified practitioner or are purchasing on behalf of one who is trained, licensed, and insured to perform aesthetic procedures.
4. Product Use and Practitioner Requirement
All injectable, device-classified, or professional-grade products are supplied strictly for professional use only.
Products must not be self-administered or used by unqualified individuals.
Derma Supply UK Ltd accepts no liability for injury, adverse reactions, or losses arising from self-administration, misuse, or unlicensed practice.
Products are supplied in accordance with applicable UK and EU medical-device and cosmetic regulations.
Nothing on this website or any Partner Storefront constitutes medical advice or substitutes professional consultation.
5. Product Descriptions and Information
All product information on this website is for general reference only.
Where a Partner Storefront provides additional text, imagery, or educational content, such material reflects that partner's own professional opinion and is not endorsed by Derma Supply UK Ltd.
You must always confirm usage instructions, contraindications, and precautions directly with the manufacturer or packaging before use.
6. Order Processing and Supplier Relationship
Regardless of which Partner Storefront you purchase through, your order, invoice, and payment contract are with Derma Supply UK Ltd.
We handle:
- Order confirmation and payment processing
- Stock control and fulfilment
- VAT invoicing and regulatory compliance
Partner Storefronts do not handle inventory, payments, or returns.
7. Authenticity and Traceability
All products are sourced from authorised distributors or licensed importers.
Each item carries batch and expiry information which is recorded for traceability.
You must inspect products on receipt and report discrepancies before use.
8. Customer Responsibility and Indemnity
You are responsible for ensuring safe storage, handling, and professional administration of products after delivery.
By purchasing, you agree to indemnify and hold Derma Supply UK Ltd harmless from any claims, damages, or losses arising from misuse, unauthorised administration, or non-compliance with professional standards.
9. Storage and Handling
Store products exactly as directed by the manufacturer.
We are not liable for degradation or loss of efficacy caused by improper temperature control, sunlight exposure, or mishandling once delivered.
10. Limitation of Liability
Our liability for any claim connected to the purchase or use of our products is limited to the total amount paid for those products.
We are not liable for indirect, special, incidental, or consequential losses, including delivery delays, business interruption, or loss of profit.
11. Shipping Policy
Processing Time — Orders placed before 4 p.m. (Mon–Fri) are normally processed the same day.
Orders placed after this time or on weekends/public holidays are processed the next working day.
Carriers & Rates — Shipping options and rates are shown at checkout. Standard delivery typically arrives within 24 hours; express options guarantee next-day delivery by 1 p.m. for orders placed before 4 p.m.
Tracking — You will receive an email with tracking details once your order is dispatched.
Customs & Duties — International buyers are responsible for local import taxes, duties, or restrictions. We do not refund shipments delayed, seized, or lost due to regulatory non-compliance.
Damaged or Lost Shipments — If goods arrive damaged, retain packaging and contact the carrier immediately. We will assist with claims but cannot guarantee recovery of funds.
12. Returns and Refunds
Eligibility — Returns are accepted only for unopened, unused items proven to have a manufacturing defect.
Requests must be submitted within 14 days of receipt.
Batch Verification — Returned items must match the original batch or serial number shipped. Any mismatch, tampering, or label removal voids eligibility.
Hygiene & Cold-Chain Restriction — Sterile or temperature-sensitive items cannot be returned once shipped, except for confirmed manufacturing defects.
Refunds — Approved refunds are issued to the original payment method within 7 working days of verifying the return.
If delivery was delayed but goods were eventually received, shipping fees remain chargeable. We may, at our discretion, refund part of the delivery charge for carrier-caused delays.
Reporting Issues — Report any issue within 3 days of receipt, including clear photos where relevant.
Return Shipping Costs — Customers cover return postage using a trackable service. We cannot guarantee receipt of untracked parcels.
Exchanges & Cancellations — Exchanges are offered only for defective or damaged items. Orders can be cancelled only before dispatch.
These terms do not affect your rights under the Consumer Rights Act 2015.
13. Governing Law
These Terms are governed by the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction over any dispute arising from or in connection with these Terms.
14. Amendments
We may update these Terms at any time. Any substantial change will be published on this website and takes effect immediately upon posting.
Mobile Terms of Service
Derma Supply UK Ltd
Last updated: Sept. 4, 2026
The Derma Supply UK Ltd mobile message service (the "Service") is operated by Derma Supply UK Ltd (“Derma Supply UK Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Derma Supply UK Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Derma Supply UK Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Derma Supply UK Ltd. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to FillerFace or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Derma Supply UK Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to FillerFace or email helpdesk@fillerface.co.uk.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Derma Supply UK Ltd
20 Wenlock Road, London N1 7GU
Email: helpdesk@fillerface.co.uk
