Shpping Policy

1. Shipping Services
   • We use various logistiocs providers for standard deliveries. We provide the follwing services which can be selected at checkout. 
     • Next Day & Next Day Saturday.
     • Next Day by 12pm & Saturday Next Day by 12pm
     • Next Day by 10am & Saturday Next Day by 10am
     • International orders are comfirmed over the phone.
2. Processing Time
   • Orders are typically processed by 4pm on the day of order placement.
   • Orders place after 4pm are processed and shipped through next working day.
   • Orders placed after 4pm friday, on weekends or bank holidays will be processed on the next business day.
3. Shipping Rates and Delivery Estimates
   • Shipping charges are calculated at checkout. Standard delivery is within 24 hours, and expedited delivery guarantees arrival by 10am or 12pm the next working day on orders placed before 4pm.
4. Shipment Confirmation and Order Tracking
   • You will receive a shipment confirmation email with tracking details once your order has been dispatched.
5. Customs, Duties, and Taxes
   • The customer is responsible for any customs fees or taxes applied to your order. Customers are responsible for any local legal and/or regularatory restrictions on the products being shipped; we will not issue refunds for shipments seized or missing due to such restrictions.
6. Damages and Lost Shipments
   • The customer is liable for products damaged or lost during shipping. Where possible, we will assist with claims, but cannot guarantee recovery of funds. If you receive a damaged order, please file a claim with the carrier and retain all packaging and photographic evidence.
   • The client is responsible for any missed deliveries and any packages lost or stolen that have been requested to leave in a safe place.

Returns and Refunds Policy

1. Product Returns
• Returns are only accepted for products that are unopened & unused and/or have a manufacturing defect.
• Return requests must be made within 14 days of receipt of the product.
2. Refund Eligibility
• Refunds are issued only for open products with a proven manufacturing defect. Refunds are not issued for products that have been used or opened.
• Return Processing: Refunds are processed to the original method of payment within 7 days of the approved return.
• Serial numbers are recorded for every order and refunds are only availble for items with matching serial numbers to the order.
3. Reporting Issues
• To report an issue, please contact customer service within 3 days of receipt, providing detailed information and photos, if applicable.
4. Shipping for Returns
• Shipping labels to return the products are available on request.
5. Exchanges
• To arrange an exchange, contact us at info@fillerface.co.uk
6. Order Cancellations
• Order cancellations are accepted only before the product is shipped.

These terms do not affect your statutory rights under the UK Consumer Rights Act 2015.

For any inquiries, please contact us at info@fillerface.co.uk